This policy explains how cancellations and refunds work at ERP. We aim to be fair, transparent, and prompt — no fine print designed to trap you.
1. Free trial
Every new workspace begins with a free trial (currently 30 days). During the trial:
- No payment is collected. No credit card required to start;
- Full access to the features of the plan you selected;
- No charges automatically apply at the end of the trial — you choose whether to subscribe.
If you don't subscribe by the end of the trial, your workspace switches to read-only mode for 30 more days. After that, your data is securely deleted unless you've requested an export.
2. How to cancel
You can cancel at any time:
- Log into your workspace as the Owner;
- Go to Settings → Billing;
- Click Cancel subscription;
- Confirm.
Cancellation takes effect at the end of your current billing period. You'll have full access until then. We don't auto-renew you after cancellation.
Don't see the cancel option? Email contact{{ $host }} from your account email and we'll take care of it.
3. Refund eligibility
We offer the following refund tiers:
3.1 Within 14 days of first paid subscription
If you subscribe to a paid plan and are not satisfied within the first 14 days, you can request a full refund. No questions asked — though we'd love to know why so we can improve.
3.2 Mid-cycle cancellation
If you cancel mid-cycle (after the 14-day window):
- Monthly subscriptions: no proportional refund. You retain access until the end of the paid month;
- Annual subscriptions: a prorated refund for unused full months, minus any discount that was applied for annual prepayment.
3.3 Service interruption
If we have a sustained outage (more than 8 consecutive hours of full downtime on a single day) we will credit your account for that day. This is a credit, not a cash refund.
3.4 Pricing errors
If you were charged a higher price than displayed at the time of subscription, contact us — we'll refund the difference promptly.
4. Refund process
- Request: email contact{{ $host }} with subject "Refund Request" and your workspace ID;
- Acknowledgement: within 2 business days;
- Decision: within 5 business days (we may ask for clarification);
- Payout: refunds are processed within 7 business days of approval, back to the original payment method;
- Bank settlement: depending on your bank/card issuer, the credit may take an additional 2–10 business days to appear in your account.
Refunds are made in PKR using the same payment method you originally used. We don't issue refunds to a different payee.
5. Downgrades & plan changes
You can change plans anytime from the billing page:
- Upgrades take effect immediately. We prorate the difference and charge it on your next invoice;
- Downgrades take effect at the end of your current billing cycle. We don't refund the difference for the current cycle.
If your new plan has lower limits than your current usage (fewer users, warehouses, products, etc.), you'll need to bring your workspace under the new limits before the downgrade applies.
6. Your data after cancellation
- Read-only access for 30 days after cancellation;
- Data export available during this window via the in-app export tools;
- Permanent deletion after 30 days, both from primary database and from backup archives within 60 days of cancellation;
- Billing records may be retained for up to 7 years for Pakistani tax compliance.
If you change your mind within the 30-day window, just resubscribe — your workspace reactivates with all your data intact.
7. Exceptions & bad-faith requests
We reserve the right to deny a refund in cases of:
- Material breach of our Terms of Service (e.g. abusive use, fraud);
- Chargebacks initiated without first contacting us;
- Refund requests made more than 60 days after the disputed charge;
- Customers who have already received the same refund multiple times in a pattern that appears abusive.
8. Disputes
If you disagree with our refund decision, please first email contact{{ $host }} with the subject "Refund Dispute". We'll review again with a fresh pair of eyes within 7 business days.
If you remain dissatisfied, the dispute may be resolved through the courts of Lahore, Punjab, Pakistan under our Terms of Service.
9. Contact
Email contact{{ $host }} for any refund or cancellation question.
See also our Terms of Service and Privacy Policy.